Knowledge Resources

Secure high level management support and broad participation throughout an organization during the implementation and operation of transit automatic vehicle location systems.
A synthesis of transit agency experience with bus AVL systems

Implement travel demand management and ITS strategies to successfully reduce congestion and delay during special events.
Phoenix International Raceway's experience with TDM strategies.

Make aggressive use of marketing to increase call volume and improve cost efficiency of 511 services deployment.
Experience from nine 511 system deployments.

Employ the core set of measures, as appropriate, to measure customer satisfaction with 511.
Experience from Implementing a Standard Evaluation Approach and Measures as Part of the Arizona 511 Model Deployment.

Consider requirements definition and system design Issues for Archived Data Management Systems.
Experience from six Archived Data Management Systems case studies.

Adhere to the proposed standard evaluation approach in order to facilitate high response rates and to collect reliable data on 511 implementation.
Experience from Implementing a Standard Evaluation Approach and Measures as Part of the Arizona 511 Model Deployment.

Carefully consider the overall design and content of the 511 customer survey questions.
Experience from Implementing a Standard Evaluation Approach and Measures as Part of the Arizona 511 Model Deployment.

Pursue a vigorous 511 marketing program, especially to promote new types of information targeted to specific user groups.
An Arizona Department of Transportation experience in 511 implementation.

Expect to spend time and effort in testing and refining the voice recognition features of a 511 system.
An Arizona Department of Transportation experience in 511 implementation.

Incorporate mechanisms for capturing user feedback for system evaluation, including the ability to intercept incoming 511 calls for survey or focus group recruitment.
An Arizona Department of Transportation experience in 511 implementation.

Understand that deployment costs of 511 systems will vary based on system capabilities and anticipate the challenges of identifying these costs early in the process.
A national experience with the development and deployment of 511 Systems.

Foster cooperation among stakeholders when building institutional integration for ITS deployment.
Nationwide experience with institutional integration for a Regional ITS Architecture.

Use a systems engineering approach for technical integration of ITS.
Nationwide experience with ITS integration.

Use the National ITS Architecture's User Services and User Service Objectives to reduce the effort required for planning and streamline the process of developing a regional ITS vision.
National experience developing regional ITS visions.

Include certain components to make the Regional ITS Strategic Plan useful in implementation.
National experience developing Regional ITS Strategic Plans to guide implementation.

Create multi-modal ITS plans focusing on needs and update them frequently, balancing process and projects and considering communication and coordination while ensuring that adequate resources are dedicated to implementation.
National experience with ITS strategic planning at the overview level.

Use the systems goal/objectives as the initial source of desired system functionality and then use concepts in the National ITS Architecture to develop appropriate ITS projects.
National experience identifying desired ITS functionalities and developing projects to perform them.

Recognize that rapid technological advances are taking place in the ITS industry when selecting specific ITS technologies.
National experience selecting specific ITS technologies for regional and rural application.

Identify regional needs from the bottom up and ensure that specific rural needs are not neglected in state/regional ITS strategic plans.
National experience with performing regional inventories and defining needs for ITS strategic plans.

Take advantage of FHWA's investment in the National ITS Architecture, training, and technical assistance to minimize the effort required to develop a Regional ITS Architecture.
National experience developing Regional ITS Architectures.

Make use of the National ITS Architecture's Market Packages and associate them with identified needs to streamline the decision-making process for regional ITS plans.
National experience using Market Packages to create regional ITS plans.

Ensure adequate time and resources are available at the end of the creation of the Regional ITS Strategic Plan for ongoing stakeholder outreach.
National experience gaining stakeholder acceptance of Regional ITS Strategic Plans.

Partner with neighboring agencies, either formally or informally, to address institutional challenges and benefit from cross-jurisdictional traffic signal coordination.
The experience of five regions with cross-jurisdictional signal timing.

Use ITS Standards to achieve interchangeability and interoperability for Dynamic Message Signs.
Experience of nine agencies using Dynamic Message Signs built to NTCIP specifications.

Use non-proprietary software for ITS projects to ensure compatibility with other ITS components
Experience with the ITS integration effort in the Metropolitan Model Deployment Initiative (MMDI)

Develop a regional ITS architecture with a common data server to facilitate ITS integration in a region
Experience with the ITS integration effort undertaken by the Metropolitan Model Deployment Initiative (MMDI)

Establish a working group among public sector partners to address liability issues.
A Phoenix area experience with establishing procedures for cross jurisdictional signal control.

Consider the project needs when selecting the most appropriate procurement method.
San Antonio and Maricopa County's experiences with a flexible procurement process.

Consider reconfiguring and integrating existing roadway management IT systems whenever possible to save costs associated with implementing new systems.
Phoenix’s experiences with integrating roadway management IT systems.

Implement a communication structure across jurisdictions that facilitates the flow of traffic data and allows agencies to coordinate traffic signal timing.
Phoenix and Seattle’s experiences with coordinating traffic signal timing across jurisdictional boundaries.

Facilitate the participation of private sector technology companies in the deployment of ITS by using creative approaches to address the assignment of intellectual property rights.
Arizona and Washington’s experiences resolving intellectual property rights issues in the development and use of information technologies in ITS applications.

Use appropriate procurement methods when contracting for operations for Transportation Management Centers (TMCs).
Eight states' experiences with procurement methods for TMCs.

Use tested and effective traffic management systems for Transportation Management Centers (TMCs).
Eight states' experiences with ITS Traffic Management Systems for TMCs.

Select and implement security measures for Transportation Management Center (TMC) based on location and internal operations.
Eight states' experiences with security measures for TMCs.

Choose staff training and documentation methods to match individual Transportation Management Center (TMC) needs.
Eight states' experiences with training and documentation methods for TMCs.

Consider using contractors for TMC maintenance support.
Eight states' experiences with using contractors for TMCs.

Adopt staffing practices for successful Transportation Management Center (TMC) staff hiring and retention.
Eight states' experiences with staffing practices for TMCs.

Select Transportation Management Center (TMC) design and location based on individual TMC needs and traffic realities.
Eight states' experiences with design and location considerations for TMCs.

Address noise and disruptions to TMCs through effective anticipation and planning.
Eight states' experience with noise and disruptions to TMCs.

Select map displays, computers, and software for transportation management centers (TMCs) that minimize cost and decrease complexity.
Eight states' experiences with map displays, computers, and software for TMCs.

Develop written policies to address liability issues early.
A national experience in assigning liability among project participants.

Address intellectual property rights issues early.
A national experience in overcoming the assignment of intellectual property rights.

Develop written policies that delimit the use and distribution of data.
A national experience with resolving the issues regarding the collection, distribution, and retention of transportation data.

Maximize emergency resources and response by utilizing Automatic Vehicle Location (AVL) capabilities.
National experience with AVL.