All Lessons for Source

Source: Model Deployment of a Regional, Multi-Modal 511 Traveler Information System: Final Report

Expect to spend time and effort in testing and refining the voice recognition features of a 511 system.(30 September 2005)
An Arizona Department of Transportation experience in 511 implementation.

Pursue a vigorous 511 marketing program, especially to promote new types of information targeted to specific user groups.(30 September 2005)
An Arizona Department of Transportation experience in 511 implementation.

Incorporate mechanisms for capturing user feedback for system evaluation, including the ability to intercept incoming 511 calls for survey or focus group recruitment.(30 September 2005)
An Arizona Department of Transportation experience in 511 implementation.