Transit operators and dispatchers for the South Lake Tahoe Coordinated Transit System (CTS) are generally satisfied with the new system deployed and feel that it can provide good capabilities for future service expansion.
A U.S. DOT evaluation report summarized the findings from a system impact study that focused primarily on assessing the impacts on ridership, customer satisfaction and operating efficiency of the CTS.
- Interviews with shuttle drivers and dispatchers revealed that:
- Drivers saw the largest benefit in receiving automated trip changes through their Mobile Data Terminals (MDTs).
- Dispatchers saw the biggest benefits in the ability to relay real-time vehicle location information to customers and in having some kiosk trip requests automatically assigned by the CAD system.
- A customer survey also revealed that in general, customers appear to be as satisfied with the casino shuttle service as they were with the independent casino shuttles that operated pre-CTS. Customers are generally satisfied with the operation of the service (wait time, travel time, and number of stops to pick up and drop off other passengers) as well as with the cost of the service and the trip-booking technologies.
Author: Rephlo, J., and D. Woodley
Published By: U.S. DOT Federal Highway Administration
Prepared by SAIC for the USDOT FHWA
Source Date: 4/14/2006
EDL Number: 14316URL: http://ntl.bts.gov/lib//jpodocs/repts_te/14316.htm
Average User Rating
Intelligent Transportation Systems > Transit Management > Operations & Fleet Management > Automatic Vehicle Location / Computer-Aided Dispatch
Intelligent Transportation Systems > Transit Management > Information Dissemination > In-Vehicle Systems
Intelligent Transportation Systems > Transit Management > Information Dissemination > In-Terminal/Wayside
Related Metropolitan Integration Links
Typical Deployment Locations
Metropolitan Areas, Rural Areas, Statewide
automated vehicle location, computer aided dispatch, automatic vehicle locator, AVL, CAD, AVL/CAD