Lesson
Use a flexible approach and accepted techniques for project management.
Maryland, New York, and Connecticut's experience with electronic toll collection and electronic screening.
12/2/2005
New York,United States; Maryland,United States; Connecticut,United States
Background (Show)
Lesson Learned
Using project management techniques and methods help deliver smarter ITS solutions on time and within budget. The failure of a project due to ineffective or poorly implemented project management activities is an all too frequent occurrence. The following lessons learned illustrate two important aspect of project management, 1) the flexibility of the approach, and 2) using accepted project management practices.
The experiences from the electronic toll collection/electronic screening project demonstrated the importance of project management in terms of maintaining a flexible approach and using accepted project management practices. By following the advice of these lessons, the chances increase for delivering smarter ITS solutions on time and within budget, with a higher degree of customer satisfaction.
- Adopt a flexible approach to project management. Without question, one of the key successes of this project has been the flexible approach to project management adopted by the project team. This approach supported the mid-term project review that resulted in the re-scoping of the project to eliminate the transponder subsidy for the motor carrier industry and to reallocate funds to support the development of on-line program enrollment capabilities. This flexible approach also enabled the project team to leverage the policy changes that enabled the creation of super accounts, thus enabling the creation of Best Pass, PrePass Plus, and the extensive outreach efforts by MMTA (Maryland Motor Truck Association) and NYSMTA (New York State Motor Truck Association) to promote their super accounts.
- Use established project management and State IT methodologies and to support system development. This will also help ensure that the system is integrated with existing systems, which will help increase system efficiency and improve customer satisfaction.
The experiences from the electronic toll collection/electronic screening project demonstrated the importance of project management in terms of maintaining a flexible approach and using accepted project management practices. By following the advice of these lessons, the chances increase for delivering smarter ITS solutions on time and within budget, with a higher degree of customer satisfaction.
Lesson Categories
States
Countries
Goal Areas
Keywords
electronic toll collection, ETC, smart tags, EZ Pass, E-Z Pass, EZPass
Lesson ID: 2006-00262
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