Deploy ITS transit technologies including computer-aided dispatch (CAD) and automated vehicle location (AVL) to coordinate human transportation services across agencies, reduce costs, eliminate duplication, and increase quality of service.
Experience delivering coordinated transportation services from the USDOT Mobility Services for All Americans research initiative.
- Use a suite of ITS transit technologies to streamline administrative processes and procedures across agencies. Mobility Services for All Americans and the Coordinating Council implemented a technology strategy for increasing the efficiency of the reserving, scheduling, and dispatching rides, and reporting and billing for services. ITS transit technologies supporting these tasks are those that integrate vehicle dispatching, tracking and scheduling, including geographic information systems (GIS), automatic vehicle location (AVL) and communications systems. These technologies improved service delivery, provided a "one-stop" service, eliminating the need for clients to make multiple phone calls across different agencies.
- Automate payment and billing systems with ITS technologies. Electronic payment systems (such as fare cards) and financial tracking and billing systems simplify payment transactions and streamline billing procedures, resulting in easier negotiation for customers when paying for services and reducing provider workload.
- Hold workshops with stakeholders to exchange information and ideas and develop coordinating plans between entities. Mobility Services for All Americans and the Coordinating Council conducted Planning Strategies to improve coordination and planning at the administrative and organizational level among the dozens of involved agencies, organizations, and stakeholders. By directly involving the entities that provide the services for the transportation disadvantaged in the planning stages, the implementation plans were based on the day-to-day realities and experiences of the clients and service providers and more likely to be successful. In addition, this type of exchange strengthened partnerships, increased situation awareness of the limitations and needs of the different organizations, enabled information sharing between entities and improved coordination between private and public transportation providers.
Coordinating human service transportation programs across agencies has produced a more efficient use of limited resources, lowered costs by eliminating duplication of services, and created a higher quality of service for clients. ITS transit technologies have a proven record for increasing efficiency and can support efforts to improve mobility for the transportation disadvantaged within a community while also reducing the operating costs (per trip). In these ways, the Mobility Services for All Americans program supports efficiency, mobility and customer satisfaction goals of the U.S. DOT.
Published By: GAO Report to Congressional Requesters
Source Date: June 2003
Other Reference Number: Report No.GAO-03-697URL: http://www.gao.gov/new.items/d03697.pdf
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