Ensure that staff resources and leadership capabilities are commensurate with the scope and complexity of the project, and will be in place from the beginning of the project.
Ventura County’s experience with an automated transit fare collection system.
Each of these roles contributes significantly to the success of the project. One of the critical lessons learned from Smart Passport is that a multi-agency fare collection system needs a project manager and a data management specialist.
The project manager must ensure that the desired level of communication, coordination, and performance is achieved. The project manager must work proactively with each of the participating agencies, and act as an ombudsman with the systems integrator/vendor to troubleshoot and resolve problems as they arise. It is also easier to maintain cost and budget control if the vendor and systems integrator interface with a project manager as the single point of contact through which instructions and information flow.
A data management specialist is required when an operating agency is serving as the clearinghouse provider because of the tremendous amount of data. The responsibilities include data collection, settlement, and reconciliation of transactional data and the corresponding reporting functions. During the Smart Passport demonstration, the data management specialist, who was VCTC's accountant, also distributed funds to the participating operators. It is unlikely that a data management specialist would normally perform the distribution of funds function.
It is also essential that all participating agencies understand the inherent challenges and opportunities associated with the introduction of new technology. Agency management should provide strong leadership to its staff, and emphasize that the success of the project is an agency-wide priority.
NOTE: See the original document for information on specific staffing requirements for Managerial, Technical and Administrative positions.
U.S. DOT/RITA/John A. Volpe National Transportation Systems Center
Ventura County Transportation Commission
805-642-1591 ext 103
Volpe National Transportation Systems Center
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