At the Baltimore/Washington International (BWI) airport, 81 percent of surveyed travelers agreed that the advanced parking management system made parking easier compared to other airports.
The findings presented in the study are from APMS literature and visits to project sites. Interviews were conducted with planners, deployers, and operators to obtain insights into the benefits observed and surveys of travelers were conducted to obtain customer satisfaction benefits.
In Maryland, a parking guidance system was implemented at the Baltimore/Washington International (BWI) airport that directed travelers to individual available parking spaces. In October 2003, a customer satisfaction survey indicated that 81 percent of the BWI travelers surveyed thought that parking was easier at BWI compared to other airports they frequent and 68 percent agreed that parking was faster.
Published By: U.S. DOT Federal Highway Administration
Prepared by SAIC for the U.S. DOT
Source Date: January 2007
EDL Number: 14318
Other Reference Number: Report No. FHWA-JPO-07-011URL: http://ntl.bts.gov/lib/jpodocs/repts_te/14318_files/14318.pdf
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