In San Jose, California, a paratransit program equipped with AVL/CAD and an automated scheduling and routing system, realized increased ridership, better on-time performance, and a $500,000 reduction in annual operating costs.
Date Posted
09/21/2000
Identifier
2000-B00137
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Reaching Out with ITS

Summary Information

This article described the experience of the paratransit transportation broker Outreach program after implementation of several ITS improvements in San Jose, California. Improvements included a digital geographic database, an Automatic Vehicle Location system on a portion of the vehicles under contract to Outreach, and an automatic scheduling and routing system. Outreach benefited from increased ridership, better on-time performance, and a $500,000 reduction in operating costs during the first year of system operations.

FINDINGS



The article cited a University of California (Berkeley) study which reported the following benefits:

  • The number of shared rides increased from 38 percent to 55 percent as a portion of all rides provided.
  • The paratransit fleet was reduced from 200 to 130 vehicles, and subsequently could reduced traffic congestion and air pollution in the area.
  • The cost per passenger mile decreased from $4.88 to $3.72

Reaching Out with ITS

Reaching Out with ITS
Source Publication Date
03/02/1997
Author
Taylor, Steven T.
Publisher
ITS World
Other Reference Number
pages 24-28
Goal Areas
Deployment Locations