Incident management programs with freeway service patrols have proven to be very successful at reducing incident detection time and duration. With a high benefit-to-cost ratio (ranging from 2:1 to 36.2:1), programs such as these are becoming more popular with the motoring public, politicians, and the agencies that support/operate them.

Results of Service Patrol Benefit-Cost Studies:

LOCATION	PATROL NAME	YEAR PERFORMED	B/C RATINGS
Charlotte, NC	Incident Management Assistance Patrol	1993	3:1 to 7:1
Chicago, IL	Emergency Traffic Patrol	1990	17:1
Dallas, TX	Courtesy Patrol	1995	3.3:1 to 36.2:1
Denver, CO	Mile High Courtesy Patrol	1996	20:1 to 23:1
Detroit, MI	Freeway Courtesy Patrol	1995	14:1
Fresno, CA	Freeway Service Patrol	1995	12.5:1
Houston, TX	Motorist Assistance Program	1994	6.6:1 to 23.3:1
Los Angeles, CA	Metro Freeway Service Patrol	1993	11:1
Minneapolis, MN	Highway Helper	1995	5:1
New York & Westchester Co., NY	Highway Emergency Local Patrol	1995	23.5:1
Norfolk, VA	Safety Service Patrol	1995	2:1 to 2.5:1
Oakland, CA	Freeway Service Patrol	1991	3.5:1
Orange Co., CA	Freeway Service Patrol	1995	3:1
Riverside Co., CA	Freeway Service Patrol	1995	3:1
Sacramento, CA	Freeway Service Patrol	1995	5.5:1