Arrival predictions make customers think transit service has improved. Perceived wait times in London dropped from 11.9 to 8.6 minutes due to the Countdown System. FindingsSurveys and system monitoring conducted after the installation of dynamic message signs (DMS) at bus stops and shelters to provide real time bus arrival information for passengers received… Content type Benefit Date Posted 10/02/2012 Taxonomy (ARC-IT) Transit Traveler Information (PT08) Geolocation links London, United Kingdom