Through providing more efficient coordination and delivery of human services transportation, ITS technologies can be used to improve accessibility for the transportation disadvantaged. The diverse…
Ensure customer acceptance of new technology. The following techniques can help:
Implementation of new technology requires a comprehensive and effective marketing strategy using broadcast and…
Enable regional smart card programs by encouraging regular and open communication among all stakeholders and finding a champion.
The Smart Passport demonstration project was a risky endeavor for the…
Smart Passport did not have sufficient staff to manage the project. No consideration was given to hiring a project manager, data processor, or transactions specialist in the project-planning phase.…
The transit operators participated in the demonstration project primarily to obtain better transit data. They faced many technical challenges in achieving this goal. The following technical…
Work with a systems integrator with a local presence.
The systems integrator (Echelon) for this project was located approximately 100 miles from the demonstration site. The operators reported that…
During the Smart Passport program, each transit agency continued to set its own fare policy while offering both the existing monthly pass and the stored value Smart Passport passes. Unfortunately,…
In Seattle, the following evaluation data were highlighted:
1) Top Sources of Traveler Information (percent of trips where information was consulted).
En-route radio (56 percent).
Pre-trip radio…